Software Used: Illustrator CS4 – Photoshop – CS4 – InDesign CS4. Logos and illustrations are preferred in vector format (.ai, .eps) or in high resolution (300 dpi – final format). Images and photographs must be in high resolution .eps, .tiff, .psd, .jpg (300 dpi – final format). We cannot be held responsible for low quality or non-calibrated files. Files must be in a resolution of 300 dpi of their printed size (100%). • All Microsoft software such as Word, PowerPoint, Excel, are not compatible to supply artwork. However, text without layout, or name lists can be supplied in Word or Excel. • Supplied fonts are accepted in Macintosh format only; we do not accept PC fonts. iSM works with FONTS and not vectored fonts. If the fonts are not supplied, they will be replaced with standard fonts. • It is the customer’s responsibility to ensure his files comply with our production specifications. • If a complete supplied file is not ready for production and corrections are required, extra charges may apply. • It is IMPORTANT to always supply a preview in PDF Format of the supplied file.
Quality of imprint: Sublimation is a thermal process with a four-color-process imprint. It allows us to print unlimited colors of photographic quality. This imprint is very resistant for multiple uses. Note that there is no white ink in this process and some colors may be slightly affected by the thermal process. Colors may vary from one dye lot to another. The color of the material to be printed can also affect the colors since this is a four-color process. UV rays if placed outside can also affect colors. For these reasons, iSM cannot guarantee that colors will be a sure match from order to order.
All metal plaques, and drilled holes are made manually; there may be a slight difference from one plaque to another. If exact and precise measurements are required please request a custom quote for mechanically cut plaques.
Aluminum plaques can be used to identify food. But aluminum CANNOT touch food. Require about stainless steel metal.
Pricing: Effective February 1st, 2013 and subject to change without notice. All prices are quoted in Canadian funds, F.O.B. Laval, Quebec. GST and Provincial Sales Tax will be added to invoices where applicable. • Our catalogue prices do not include applicable taxes. • We reserve the right to change our prices at any given time should circumstances out of our control arise.
When Ordering: Please type or print orders legibly. Enclose layout and artwork with order. Indicate PMS color(s) and their locations. Desired shipping date must be specified when an order is placed. Allow for adequate transit time. Specific IN-HAND dates can only be controlled by next-day ground or air service where applicable. Customer will provide carrier account number for special delivery requirements or leave to iSM LINE`s discretion to appropriately meet delivery schedule.
Order forms - We cannot be held responsible for errors on hand written texts or e-mails. • All orders sent by fax or e-mail are considered original orders. No orders will be taken by telephone. • We reserve the right to refuse any order if we judge that the order cannot be filled with our equipment. You will receive an Order Confirmation upon receipt of your order. You must verify, sign and return it. If you do not receive your Order Confirmation within two business days, please call Customer Service. Upon receipt, it is the responsibility of the distributor to verify for its correctness and report any discrepancies immediately.
Corrections/Cancellations: Orders requiring corrections or cancelled will be charged for all work completed, including any applicable artwork, die or set up charges.
Repeat orders: Please specify the most recent Invoice and/or Work Order number and the name of the main logo as reference.
Minimum order: $100.00. A less than minimum charge may be added for quantities between 25% and 99% of the catalogue minimums for all product categories unless otherwise specified.
Proofs - A first proof is always included with every order and will be sent e-mail for customer approval. Any further proofs will be charged at $5.00 net a piece. • A signed and final approval is always required before production and relieves iSM of all responsibility for artistic errors. • A finished proof for an order that will not be completed will be billed according to our standard costs. We do not do proofs on iSM Release Programs other than the PDF file generated by makemybadge.com; iSM is responsible if a transcript error is made from the order-form to the badge. iSM Release Programs must be process through makemybadage.com. Proofs for release are available at cost of $5.00 net.
Pre-Production Samples: Are available on request and are charged at a minimum of $40c. A preproduction sample may be refundable upon reception of order when predetermined with customer service; otherwise preproduction samples charges are non-refundable.
Random Samples: are available and are free of charge if the unit value is less than $5.00. Any random samples with a value greater than the above said amount will be billed at the end column price. Transport costs other than regular mail are the responsibility of the distributor.
Over runs / Under runs / Backorders: All orders are subject to a 5% over or under run and will be billed accordingly. Transportation costs for any back orders will be the distributors responsibility. Orders requiring exact quantities will be subject to a 5% surcharge per unit.
Payment of Accounts: Upon credit approval, terms are net 30 days. Interest charges of 1.5% per month will be billed on overdue accounts. For new accounts, a 50% deposit is required with the balance shipped C.O.D. We accept VISA, MasterCard and checks. NSF checks are subject to a $25.00 charge, and will result in loss of credit privileges. VISA and MasterCard are accepted at time of order. Credit cards will be accepted for overdue payments at a 2% surcharge.
Returns - Goods should be inspected immediately upon arrival. . Claims for returns and/or quantity Discrepancies must be made within 10 days of receipt of merchandise. All returns must be approved by our customer service. In order to be credited, all returns with an approved credit must be received within 10 business days of the approval. Handling charges could apply. Merchandise must be returned in order to receive credit. All unauthorized returns will be refused and returned to sender.
Delivery/shipping: Catalog prices do not include shipping costs. Depending on the product, normal shipping dates are between 5 – 15 working days from receipt of artwork. All freight charges and insurance are the responsibility of the distributor. The selection of carrier shall be at the factory’s discretion if not specified. Even when specified, it may be necessary to use our preferred carrier in order to meet your delivery requirements. Due to the custom nature of our product and unforeseen circumstances, which may arise during production, it may be necessary to change the shipping method from ground to air in order to meet your deadlines. Special requests may be subject to a handling fee.
Address Information: To ensure prompt and accurate delivery, PLEASE PROVIDE A STREET ADDRESS AND POSTAL CODE. We cannot ship to box numbers. It the ship-to address is a residence, you must advise; surcharges will be the responsibility of the Distributor.
Split Shipments: (On different dates) / Individual and Drop Shipments (Multiple shipments on same date). Add $5.00 per address in Canada, and $15 per address in USA, plus actual shipping charges. All claims for damaged and lost goods in transit or for delayed delivery must be filed by the distributor / recipient with the carrier on receipt.
Trademarks: All copy or other material submitted by the customer for use by iSM LINE will be accepted by iSM LINE as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by iSM LINE on the products ordered will not violate any such laws, and iSM LINE hereby disclaims any and all liability for compliance with such laws in the use of the customer’s copy or other material. The customer hereby agrees to hold iSM LINE harmless to any damages, costs, and/or expenses that may arise from any and all actions as consequence of iSM LINE ‘s use of said copy or other material or the operations undertaken by fulfilling the customer’s order. Logos and imprints used in this catalogue are for illustration only. They do not imply endorsement. These designs are not available for sale to anyone other than the parties expressly authorized by the owners of such designs.
Right to promote: We reserve the right to use all products in our advertising and displays unless advised in writing by the customer.