When Ordering: Please type or print orders legibly. To avoid duplication, please indicate if mailed orders were previously faxed or e-mailed. We cannot be responsible for duplicate orders. Enclose layout and artwork with order. Indicate PMS color(s) and their locations. Desired shipping date must be specified when an order placed. Allow for adequate transit time. Specific IN-HAND dates can only be controlled by next-day ground or air service where applicable. Customer will provide carrier account number for special delivery requirements or leave to iSM LINE`s discretion to appropriately meet delivery schedule.
Repeat orders: Please specify the most recent Invoice and/or Work Order number and the name of the main logo as reference.
Order Confirmation: All orders will be acknowledged in writing and processed according to the details indicated thereon. Upon receipt, it is the responsibility of the distributor to verify for its correctness and report any discrepancies immediately.
Pricing: Effective February 1st, 2013 and subject to change without notice. All prices are quoted in Canadian funds, F.O.B. Laval, Quebec. GST and Provincial Sales Tax will be added to invoices where applicable.
Minimum order: $100.00. A less than minimum charge may be added for quantities between 25% and 99% of the catalogue minimums for all product categories unless otherwise specified.
Pre-Production Samples: Are available on request and are charged at a minimum of $40c. A preproduction sample may be refundable upon reception of order when predetermined with customer service; otherwise preproduction samples charges are non-refundable.
Random Samples: are available and are free of charge if the unit value is less than $5.00. Any random samples with a value greater than the above said amount will be billed at the end column price. Transport costs other than regular mail are the responsibility of the distributor.
Over runs / Under runs / Backorders: All orders are subject to a 5% over or under run and will be billed accordingly. Transportation costs for any back orders will be the distributors responsibility. Orders requiring exact quantities will be subject to a 5% surcharge per unit.
Corrections/Cancellations: Orders requiring corrections or cancelled will be charged for all work completed, including any applicable artwork, die or set up charges.
Specifications: We reserve the right to make changes in specifications, colors and materials without notice or obligation, and specifically reserve the right to alter, withdraw or discontinue products at any time without notice or obligation.
Payment of Accounts: Upon credit approval, terms are net 30 days. Interest charges of 1.5% per month will be billed on overdue accounts. For new accounts, a 50% deposit is required with the balance shipped C.O.D. We accept VISA, MasterCard and checks. NSF checks are subject to a $25.00 charge, and will result in loss of credit privileges. VISA and MasterCard are accepted at time of order. Credit cards will be accepted for overdue payments at a 2% surcharge.
Trademarks: All copy or other material submitted by the customer for use by iSM LINE will be accepted by iSM LINE as being submitted in full compliance with all applicable laws regarding trademark, service mark, copyright, right of privacy, patent or similar protection. The customer, by submitting such copy or other material, represents that the use thereof by iSM LINE on the products ordered will not violate any such laws, and iSM LINE hereby disclaims any and all liability for compliance with such laws in the use of the customer’s copy or other material. The customer hereby agrees to hold iSM LINE harmless to any damages, costs, and/or expenses that may arise from any and all actions as consequence of iSM LINE ‘s use of said copy or other material or the operations undertaken by fulfilling the customer’s order. Logos and imprints used in this catalogue are for illustration only. They do not imply endorsement. These designs are not available for sale to anyone other than the parties expressly authorized by the owners of such designs.
Right to promote: We reserve the right to use all products in our advertising and displays unless advised in writing by the customer.